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FAQ
The FAQ section is organized by category. First select the right category
from the list below.
If you cannot find an answer to your question, please contact us today via email.
Voice
Q: Can your system be used for Voice
Dispatch?
A: Yes, you can dispatch your fleet using a standard
voice mobile radio configuration.
Q: With MDTs in my fleet, how do I manage a couple
of voice cars which have not yet been equipped with terminals?
A: The Dispatcher can manage all MDT operations on behalf
of a Voice Vehicles. The trip matching algorithm will treat all vehicles in the
same way.
Mobile Data Terminals
Q: Which Mobile Data Terminals do you
support?
A: At this point in time, we support Kenwood FleetSync™,
Pyramid Communications, Selective Communications (see picture), Mentor Engineering,
as well as cell phone dispatch.
Q: My favorite MDT is not on your list. Will you support
it?
A: To better serve our client base, we want to support
as many MDT options as possible. Please let us know which MDT alternative you are
interested in and we will get back to you shortly.
GPS & Mapping
Q: What are my options for deploying
GPS?
A: GPS can be integrated in the MDT solutions. You can
also deploy separate GPS 'Black Boxes', which communicate over public cellular networks
like GSM/GPRS. Finally, higher end cell phones with Pocket PC operating system have
GPS built-in.
Q: Can I use GPS without having Mobile Data Terminals?
A: Yes, you can use stand-alone GPS 'Black Boxes', or
work with cell phones with integrated GPS.
Q: Can I use digital maps without having GPS?
A: Yes, you can view the location of vehicles on MapPoint™
maps based on their zones. You can also see the location of active trips on the
maps.
Q: Is it mandatory to use MapPoint™ with your system?
A: No, the system works with or without MapPoint™. However,
in areas where MapPoint™ is available, you will find that it is a very useful and
cost-effective approach to validate and geo-code addresses. |